5-Tier Tall Bookshelf,S-Shaped Geometric Bookcase,Oak WBC015K
Returns & Refunds Policy
We want you to feel thoroughly satisfied with your home organization solutions. If a storage unit or organizer is not quite the right dimension or style for your space, our 30-day return policy is simple and free of charge.
1. 30-Day Return Window
You have 30 calendar days starting from the day your storage parcel is confirmed delivered by our courier to return your purchase.
2. Condition of Returned Items
- Returns are strictly accepted for brand-new, completely unused items only.
- Storage organizers, drawer dividers, and shelving units must not have been installed, assembled, or loaded with domestic goods.
- Items must be repacked into their original packaging complete with all dividers, brackets, internal labels, and instructional inserts.
3. How to Use Your Prepaid Return Label (Step-by-Step Mail Return)
To ensure a completely seamless return experience, a prepaid return shipping label is already enclosed inside your delivery parcel.
- Safely Repack the Storage Goods: Carefully place the brand-new, unused item back into its original retail box along with all packaging cushions and fittings.
- Apply the Included Return Label: Firmly tape the box closed. Affix the prepaid return shipping label clearly to the outside of the carton, making sure it covers any previous transit barcodes.
- Hand Over to the Carrier: Drop off the sealed parcel at your nearest designated postal drop-off point or post office branch shown on the label. Always obtain a postage receipt for proof of return.
- Return Shipping Cost: £0.00 (Completely Free).
- Restocking Charge: No cost / Zero (£0.00).
- Return Route: By mail only.
4. Transit Damage, Defects & Incorrect Shipments
We take great pride in quality control, but unforeseen courier mishaps can occur. If an item arrives cracked, missing parts, or if an incorrect product was dispatched:
- Reporting Window: Please contact our support desk within 48 hours of receipt (or within 7 days at the latest).
- Information Required: Email support@zinamarket.com with your Order Number, a brief summary of the issue, and clear photographs highlighting the damage or the incorrect label.
- Resolution Commitment: Following quick inspection, we will immediately provide a free replacement part, a full replacement order, or a 100% full refund with zero extra expense to you.
5. Processing of Refunds
- Inspection Window: Returned storage items are checked by our team within 3 business days of receipt at our depot.
- Payment Reversal: Upon approval, your refund is credited directly to your original purchasing card (Visa or Mastercard).
- Currency: Issued in British Pounds Sterling (GBP / £). Please allow standard card processing clearing periods for funds to appear on your bank statement.
Delivery & Shipping Policy
At Zina Market, we understand that prompt and reliable transport is vital when transforming your home. We partner with reputable British carriers to dispatch your storage organizers securely to your home.
1. Shipping Rates & Nationwide Coverage
- Standard Delivery Charges: 100% Free Tracked Shipping on all orders. We never add handling fees or delivery surcharges at checkout.
- Service Destination: We deliver to all destinations across the entire United Kingdom (including England, Scotland, Wales, Northern Ireland, and UK offshore territories).
2. Order Timelines & Dispatch Schedules
- Daily Order Cut-Off Time: 2:00 PM (GMT / London Time; BST during daylight saving hours). Orders submitted after 2:00 PM are queued for processing on the following business day.
- Fulfillment & Handling Period: 1 to 2 business days (Monday through Friday). Storage goods are checked, packed securely into reinforced postal boxes, and collected by our logistics partners.
- Transit Duration: 3 to 6 business days (Monday through Friday) for all UK destinations.
- Total Expected Delivery Window: 4 to 8 business days from your order confirmation date.
3. Weekend & UK Bank Holiday Clause
Please note that Saturdays, Sundays, and UK Public Holidays (Bank Holidays) are not counted as operational handling or transit days. Orders confirmed during weekends or official UK national holidays will commence order processing on the following working business day.
4. Consignment Tracking
Once your storage parcel has left our packing facility, you will automatically receive a dispatch notification email containing your carrier tracking link to trace your delivery right up to your doorstep.
Frequently Asked Questions
How much does UK shipping cost?
Every home storage order dispatched via our store qualifies for 100% free tracked standard shipping to any address across the United Kingdom.
How long will it take for my storage organizer to arrive?
Orders received before 2:00 PM (GMT) undergo 1–2 business days of fulfillment handling, followed by 3–6 business days of courier transit. Total expected delivery takes between 4 and 8 business days (Monday to Friday).
What should I do if a storage box doesn't fit my cupboard?
We provide a 30-day return window. Each order includes a prepaid return label inside the carton. As long as the item remains in brand-new, unused condition within its original box, you can post it back to us without incurring any carriage fees.
Do you deduct any restocking fees or postage costs on returns?
No. We do not deduct any restocking fees, and return postage is completely free when using the enclosed label.
When will my refund be completed?
Once we receive and inspect your parcel at our warehouse, your refund is completed within 3 working business days back to your Visa or Mastercard account.
Which payment options can I use during checkout?
To safeguard transaction security and user data, we exclusively accept Visa and Mastercard debit and credit cards. We do not accept other forms of payment.