Torched Wood Floating Shelves with Black Wire Metal Frames, Set of 3 Wall Mounted Racks
Returns & Refunds Policy
We want you to feel completely assured when organizing your home with Zina Market. If a storage organizer or product does not quite suit your space or interior layout, our 30-day UK return policy is simple, transparent, and completely free of charge.
1. 30-Day Return Window
Customers benefit from a generous 30-calendar-day return window, beginning from the date your storage parcel is marked as delivered by the courier.
2. Eligible Return Condition & Statutory Consumer Rights
- General Return Condition: To qualify for a voluntary return within our 30-day window, items should be in clean, undamaged condition, repacked in their original packaging complete with all components, internal dividers, fixings, and instructional manuals.
- Inspection: Flat-pack organizers and shelving units should not have been permanently assembled or subjected to wear beyond what is reasonably necessary to inspect the items.
Nothing in this policy affects your statutory cancellation and refund rights under applicable United Kingdom consumer protection law (including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015). UK customers maintain the statutory right to cancel their purchase within 14 days of receipt in accordance with governing UK legislation.
3. How to Use Your Prepaid Return Label (Step-by-Step Mail Return)
To eliminate hassle, a pre-printed, prepaid return shipping label is already enclosed inside your delivery parcel. There are zero return shipping charges and zero restocking fees.
- Repack the Storage Goods: Carefully place the unused item back into its original retail box along with all protective packaging cushions, dividers, and parts.
- Affix the Included Return Label: Seal the parcel securely using standard packing tape. Peel and adhere the included prepaid return shipping label clearly onto the outer flat surface of the box, ensuring it completely covers or replaces the original delivery barcode.
- Hand Over to the Carrier: Take your packaged parcel to your nearest designated post office or postal drop-off point stated on the label. Always request and retain a receipt or proof of postage for tracking.
- Return Shipping Cost: £0.00 (Completely Free).
- Restocking Surcharge: Zero / No Cost (£0.00).
- Return Method: By mail only.
4. Damaged, Defective or Incorrect Items Received
We maintain strict quality control standards, but unforeseen courier mishaps can occasionally happen. If your home storage product arrives cracked, damaged, missing parts, or if an incorrect item was dispatched by mistake:
- Reporting Window: Please inspect your parcel upon arrival and notify our support desk within 48 hours of receipt (or within 7 days at the latest).
- Information Required: Email support@zinamarket.com with your Order Number, a brief explanation of the problem, and clear photographs showing the transit damage, defect, or incorrect item label.
- Our Immediate Resolution: Upon review, we will immediately arrange a free replacement part, a full replacement order, or issue a 100% full refund at no additional expense to you. You will never be charged return postage for transit-damaged or incorrectly delivered items.
5. Inspection & Refund Settlement
- Warehouse Inspection: Once your return arrives at our facility, our staff will inspect the item within 3 business days.
- Refund Method: Authorised refunds are automatically processed back to your original payment card (Visa or Mastercard).
- Settlement Currency: All transactions and refunds are issued in British Pounds Sterling (GBP / £). Please allow standard banking clearing time (typically 3–5 working days depending on your card issuer) for the credit to appear on your bank statement.
Delivery & Shipping Policy
At Zina Market, we understand that prompt and reliable transport is vital when transforming your home. We partner with reputable British carriers to dispatch your storage organizers securely to your home.
1. Shipping Rates & Nationwide Coverage
- Standard Delivery Charges: 100% Free Tracked Shipping on all orders. We never add handling fees or delivery surcharges at checkout.
- Service Destination: We deliver to all destinations across the entire United Kingdom (including England, Scotland, Wales, Northern Ireland, and UK offshore territories).
2. Order Timelines & Dispatch Schedules
- Daily Order Cut-Off Time: 2:00 PM (GMT / London Time; BST during daylight saving hours). Orders submitted after 2:00 PM are queued for processing on the following business day.
- Fulfillment & Handling Period: 1 to 2 business days (Monday through Friday). Storage goods are checked, packed securely into reinforced postal boxes, and collected by our logistics partners.
- Transit Duration: 3 to 6 business days (Monday through Friday) for all UK destinations.
- Total Expected Delivery Window: 4 to 8 business days from your order confirmation date.
3. Weekend & UK Bank Holiday Clause
Please note that Saturdays, Sundays, and UK Public Holidays (Bank Holidays) are not counted as operational handling or transit days. Orders confirmed during weekends or official UK national holidays will commence order processing on the following working business day.
4. Consignment Tracking
Once your storage parcel has left our packing facility, you will automatically receive a dispatch notification email containing your carrier tracking link to trace your delivery right up to your doorstep.
Frequently Asked Questions
How much does UK shipping cost?
Every home storage order dispatched via our store qualifies for 100% free tracked standard shipping to any address across the United Kingdom.
How long will it take for my storage organizer to arrive?
Orders received before 2:00 PM (GMT) undergo 1–2 business days of fulfillment handling, followed by 3–6 business days of courier transit. Total expected delivery takes between 4 and 8 business days (Monday to Friday).
What should I do if a storage box doesn't fit my cupboard?
We provide a 30-day return window. Each order includes a prepaid return label inside the carton. As long as the item remains in brand-new, unused condition within its original box, you can post it back to us without incurring any carriage fees.
Do you deduct any restocking fees or postage costs on returns?
No. We do not deduct any restocking fees, and return postage is completely free when using the enclosed label.
When will my refund be completed?
Once we receive and inspect your parcel at our warehouse, your refund is completed within 3 working business days back to your Visa or Mastercard account.
Which payment options can I use during checkout?
To safeguard transaction security and user data, we exclusively accept Visa and Mastercard debit and credit cards. We do not accept other forms of payment.